FAQs
General Questions
Q: What is Emdress?
A: Emdress is a luxury fashion brand celebrating Indian craftsmanship through block printing and embroidery, paired with modern designs. We offer curated collections for women, men, and children.
Q: Who are the founders of Emdress?
A: Emdress was founded by Seema, Sudhanshu, and Revant Goenka, who combine decades of experience in the Indian fashion industry to create timeless, versatile designs.
Q: What makes Emdress unique?
A: Emdress blends heritage craftsmanship with contemporary aesthetics, offering pieces that reflect artistry, quality, and effortless luxury.
Orders and Payments
Q: How do I place an order?
A: Browse our collections, add your favourite pieces to the cart, and proceed to checkout. Our secure payment process ensures a smooth shopping experience.
Q: Can I modify or cancel my order after it’s placed?
A: Unfortunately, orders cannot be modified or cancelled once placed. Please review your selections carefully before completing your purchase.
Q: Do you offer customization?
A: At this time, we do not offer customization services.
For any order-related inquiries, please contact us at order@emdress.com.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, Emdress offers free international shipping to select countries, however the import duty needs to be paid by the consumer if applicable.
Q: How long does delivery take?
A: We aim to deliver all orders within 2-3 weeks from the date of purchase. This includes processing, dispatch, and shipping.
Q: Is shipping free?
A: Yes, we offer free shipping on all orders, both domestic and international.
Returns and Exchanges
Q: What is your return and exchange policy?
A: Exchanges can be initiated within 48 hours of receiving your order. Items must be unused, unwashed, and in their original condition with tags intact.
Q: How do I initiate an exchange?
A: Contact our support team at order@emdress.com with your order number and the reason for the exchange. We will assist you throughout the process.
Q: Do you offer refunds?
A: No, we do not provide refunds. However, we are happy to facilitate exchanges within the eligibility period.
Product Care
Q: How should I care for Emdress garments?
A: To maintain the quality of your garments, we recommend gentle handwashing with mild detergent, machine wash delicate cycle or dry cleaning. Avoid machine drying or harsh chemicals. We recommend hang drying.
Q: Will the colours or prints fade over time?
A: Due to the nature of the hand-block printing process, there may be slight variations in colour, making each piece unique. Additionally, the colours may bleed slightly during the first wash. Proper care will ensure your Emdress garments remain vibrant.
Wholesale and B2B
Q: Does Emdress cater to wholesale or B2B orders?
A: Yes, we welcome wholesale and B2B collaborations, offering businesses access to our exclusive designs. For inquiries, email us at info@emdress.com.
Q: Can I collaborate with Emdress for a project?
A: Absolutely! If you’re interested in working with us on tailored wholesale or retail solutions, please reach out to info@emdress.com.
Contact and Support
Q: How can I contact Emdress for support?
A:
- For order-related inquiries or exchanges: order@emdress.com
- For B2B, collaborations, or other inquiries: info@emdress.com
Q: Can I follow Emdress on social media?
A: Yes! Stay updated on our latest collections and stories by following us on Instagram at @Emdress_shop.